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+44 20 3608 6157 / +1 866 681 3963
INTERCOMBASE TRANSLATION SERVICES

FREQUENTLY ASKED QUESTIONS

For your convenience, we have provided some of the frequently asked questions that are usually inquired to us. These questions will give you a glimpse of our company’s capacity as well as what we can do for you.
What Services do you provide?
 
Document Translation
Website Translation
Text Copywriting 
Video Subtitling and Voice Over
What Sectors do you cover?
 
Business, Technical, IT, Engineering, Computers, Telecom, Science, Technology, Medical, Pharmaceutical, Legal, Banking, and more...
How much do your services cost?
 
We translate for as low as 0.07 Euros per source word and 20 Euros per 1 minute for Voice Over
What Services do You offer?
We can provide a multitude of translation services. We can translate any kind of document to and from your language(s). We can accurately translate text documents as well as graphic images.
1
Who is in Your Team?
We are a diverse team of experienced translators and technical experts.
2
What languages can you translate?
Our translators are from all over the world. We can translate to and from all the other major languages.
3
How long does it take to complete a project?
Our translators can translate 2,500 to 4,000 words a day. However, if you need to rush a project, we can let two or more translators work on it. Collectively, they can translate over 10,000 words per day.
4
What formats can you handle?
We can handle a multitude of major formats including but not limited to the following: MS Word, PowerPoint, Excel, PDF, Photoshop, AutoCAD, Freehand, MPEG, WAV, MP3 and more.
5
What are your areas of expertise?
We have experts in all fields and industries.
6
How much do your services cost?
We base our prices on different factors such as type of service, project scope, desired deadline, number of words, file format, language pairs and subject matter. Our basic rate is 0.07 Euros per source word.
7
Can I get a free online quote?
You can get a free online quote by visiting our Online Quote page.
8
How do I place an order?
Simply fill out our Online Order form to place your orders.
9
How do I track my project's progress?
In order to track your project’s progress, you may contact us via e-mail or you can give us a call anytime.
10
Can I modify a project in the process of translation, writing or editing?
Yes, you can modify a process while it is still in the translation, writing or editing stages. However, there will be a corresponding surcharge for every change, since it requires extra work, time and effort.
11
What payment methods do you accept?
We can accept Bank or Wire Transfers as well as Online Payments. For online payments, we can accept PayPal and Credit or Debit Cards.
12
When do I pay?
This will depend on the type of the project. If your project is large, we will request a 10% down payment. For jobs below 1,000 Euros, you will pay for the project upon completion.
13
Can you guarantee my project's confidentiality?
We follow our strict professional and ethical standards to ensure that your projects remain confidential.
14
Can you guarantee a high-quality translation?
We make sure to follow our quality management procedures.
15
Can I get my money back in case I am dissatisfied with your service?
You can get your money back in cases such as poor quality, untimely delivery of your project or failure to provide your requested service.
16
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